Refund and Returns Policy

1. Return & Exchange Window

At Adi Urban, we prioritize your satisfaction. If you are not completely satisfied with your purchase, or if there is an issue with sizing or defects, you can request an exchange or return within 48 hours of receiving your delivery.

2. Return Eligibility Criteria

To qualify for a return or exchange, items must meet the following conditions:

• The product must be unworn, unwashed, and unused.
• Original brand tags, packaging, and invoices must be completely intact.
• Items showing signs of wear, stains, perfume scent, or physical damage caused after delivery will not be accepted.
• Discounted or final sale items are eligible for exchange only if received damaged or defective.

3. Refund Policy

Refunds are processed under the following terms:

• Eligible Situations: If you receive a wrong, defective, or damaged product and a replacement is unavailable in stock.
• Processing Time: Once we receive the returned item and complete quality inspection, approved refunds are initiated within 5 to 7 business days.
• Payment Method: Refunds will be issued via the original payment method (bKash/Nagad/Bank Transfer).
• Delivery Charges: Delivery charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).

4. How to Request a Return

1. Take clear photos or a short video showing the issue (for damaged or wrong products).
2. Reach out to our WhatsApp support team at 01841411947 or email info@adiurban.com with your Order ID.
3. Our support team will review your request and guide you on the return courier pickup or parcel drop process.

5. Need Assistance?

For any return, refund, or exchange queries, feel free to contact our customer support team: