Terms of Service

1. Overview & Agreement

Welcome to Adi Urban. By browsing our website, accessing our services, or purchasing products from us, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

2. Orders & Pricing

All orders placed through our website are subject to product availability and order confirmation.

• Pricing: All prices listed are in BDT (Bangladeshi Taka) and are subject to change without prior notice.
• Accuracy: We make every effort to display accurate product details, colors, and descriptions. However, actual colors may slightly vary depending on your display screen settings.
• Order Acceptance: We reserve the right to refuse or cancel any order for reasons including inventory shortages, pricing inaccuracies, or suspected fraudulent activity.

3. Shipping & Delivery

We work with trusted third-party courier services to deliver products nationwide.

• Delivery Timeline: Estimated delivery times will be shared upon order confirmation. Unavoidable delays due to courier issues or extreme conditions will be communicated promptly.
• Accurate Details: Customers are responsible for providing an accurate delivery address and reachable phone number to prevent failed deliveries.

4. Exchange & Return Policy

Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product:

• You must notify our team within 48 hours of receiving the package.
• Items must remain unworn, unwashed, undamaged, and with all original tags attached.
• Exchanges are subject to stock availability and standard inspection upon return.

5. Intellectual Property

All brand assets, content, designs, imagery, logos, and written materials on this site are the intellectual property of Adi Urban. Unauthorized reproduction, resale, or distribution is strictly prohibited.

6. Inquiries & Support

If you have questions regarding our Terms of Service or need assistance with your order, please reach out to us: